Reported Issue
In the sequence export (PDF), we are experiencing a loss of images after a certain number of steps. That number of steps don’t seem to be consistent.
Given all that, images are being populated earlier in the export, but at a certain point, they stop. I have adjusted the time per step config to 8+ seconds with no improvement.
In this example, there’s 164 steps, and on step 18 the “black blank” image occurs. Then the proceeding 146 steps are missing images completely.
Suggested Actions
The pdf export process for Tascus work instructions is:
Tascus generates a temporary html of each work instruction for every step in the sequence
Then all these temporary files are compiled into SequenceExportTemp.html
A pdf is generated from SequenceExportTemp.html
The issue is either happening when creating the temp files, or when combining into the pdf, so can you:
Run a pdf export and check what temp files are created (includes images or black?)
Temporary html's of each work instruction should be saved in:
C:\ProgramData\Tascus\Temp
Take a look, or grab a copy of these during the export (they should all get deleted at the end of the export) and see if they contain the work instruction image, or are black.
Check what SequenceExportTemp.html contains at the end of the export
Genuine images, or black?
These 2 tests should help to narrow down the issue.
